What We Do

What We Do

What we do

We provide professional IT support to businesses either remotely or we can attend onsite. Whatever your IT requirements, we can provision, setup, and configure a solution in a cost effective and efficient manner. If you are looking to get advice, upgrade or even migrate certain portions of your IT like your email service provider or application/storage server, we are experienced in guiding clients to find the most ideal solution for their business.

We are experienced in the supply, setup and support of:-

  • Email services - Onsite/hosted Exchange (2003 to 2016), Office 365, Google G Suite, web-hosting

  • Networking - we can get your new business network up and running quickly, wireless or wired, configure sharing and remote access

  • Workstations - desktops, small form factors, notebook computers, ultralight notebooks, tablets - we can backup and restore your data to a new system

  • Servers and storage - from onsite physical servers like Dell or HP, to cloud/virtual servers hosted online. We can help migrate your current application/storage server to new hardware or virtualise it for the cloud. Ask about our Network Attached Storage (NAS) solutions for reliable business storage that can be accessed anywhere.

  • Backups - online/offsite backups, Network Attached Storage (NAS), USB, automated reports and notifications
How It Works

How It Works

How it Works

Simply give us a call or send us an email describing your issue, providing a brief overview of your business. We'll open a support ticket and determine whether we can assist you remotely or if we need to attend on site. We will provide a prompt reply and get to work on determining and implementing the most appropriate solution that is mindful of your budget and timeframe.

About Us

About Us

About Us

Information technology is a rapidly changing and diverse industry. We have over 10 years’ experience providing premium Information Technology support to businesses in a diverse range of industries, including legal, financial, marketing, construction, retail, manufacturing and hospitality.

In order to keep up-to-date with the latest trends and technology, we encourage and reward professional development. In particular, we strive for a baseline support criteria of:-

  • MCSA qualification (Microsoft Certified Solutions Analyst) - this is Microsoft's base certification but ensures the core skills needed for troubleshooting and supporting many Microsoft Windows based system functions

  • Bachelor degree or Diploma of Information Technology/Computer Science - IT studies ensure a strong, theoretical background and understanding of the underlying processes and features of many different systems

  • A love of Information Technology and a desire to work in the industry - we believe if you are passionate about what you are doing, everyone, including our valued customers will benefit from that dedication

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FAQ

What are cloud services and the associated pros and cons of using them for my business?

Cloud or virtual services are basically IT infrastructure or services like a file or email server that are hosted by a third-party provider and provisioned over an Internet connection. Cloud services are unique in that you don't need any on-premises equipment other than your workstations, applications/licenses and a decent Internet connection. While you save money not having to invest in server or storage hardware infrastructure, consideration needs to be made about the quality of your Internet connection and the fact your data may be inaccessible if you are offline.

What does UltraBIT offer over other IT support providers?

Our approach to providing IT support to our valued clients may be different from other companies in that we focus on open, host and balanced advice. We don't suggest a product or solution based off a possibly greater profit margin. We want to encourage long-lasting, trusting relationships with our clients by accurately identifying your business needs and requirements and then suggesting an appropriate solution based off the same.

What are the costs involved in utilising UltraBIT to support our business?

We offer competitive rates in comparison to other IT services providers, but also maintain a consistent high level of professional, experienced support. We are also different in that we don't trap a client into an all-encompassing support arrangement. We offer clearly explained, modular services of which we can assist you decide what is relevant and needed for your business - you only pay for what you need.