Support Plans

We offer a variety of support plans that you can customise to suit your business requirements. Business IT support typically falls into one of two categories - managed services or a break-fix situation. Managed services involves the scenario where we look after all or a subset of your IT support for a monthly cost.

Managed services / support plans are essential for any business owner/s wanting to:-

• Proactively maintain and protect their infrastructure - with regular monitoring and diagnostics we can identify and respond to potential issues earlier e.g. determining and replacing a failed server hard disk drive


• Ensure critical backups are working properly with redundancy protection - with the rise of increasingly malevolent and wide-spread Internet threats like ransomware and malware, regular, redundant backups are essential to minimise both downtime and the loss of important company data if an incident occurs


• Receive priority assistance and build a more productive and effective IT support relationship - with greater exposure and in-depth knowledge of your IT infrastructure, we can respond more efficiently and proactively and help your business grow with advances in technology.


• Develop a more consistent and predictable IT support budget - may keep your accountant happy

We outline our three levels of managed services / support plans in a clear and concise format below. Actual plan prices will vary according to the number of workstations and/or servers your business has and any other specific support requirements. We provide a full monthly breakdown of your support agreement including a detailed report on any key issues identified and our work undertaken.